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Frequently Asked Questions

Frequently Asked Questions

Fuga Cloud General

Cloud Dictionary

How do I get started with Fuga Cloud

Can you manage my Fuga Cloud platform?

Is OpenStack also suited for non-technical people?

Where is what in the dashboard?

Which ports are blocked by Fuga Cloud?

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Billing & Finance

Error message after entering Credit Card

Where can I find and download my invoice?

How am I billed for my instance?

Can I see my usage real-time?

Am I charged when I enter a credit card?

What form of payments do you accept?

Will taxes be included in my monthly invoice?

How to cancel/delete your account

Do you charge for Shut down instances?

Are there additional charges for IOPS?

I need my own Fuga private cloud. Is this possible?

Can we also discuss long-term contracts?

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Security & Privacy

How do I enable Two-factor or Multi-factor Authentication on my account?

Do you guarantee uptime trough an SLA?

Do I retain ownerschip of my data?

Is my data secure and protected?

Does Fuga Cloud have certifications?

How do you handle DDoS attacks?

Is OpenStack production ready?

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Compute

How can I change the name of my instances?

How can I increase and decrease the configuration of my server/instances?

How can I access my server/instance?

Storage

I am unable to delete a volume. Why is that?

What is Object storage and why should I use it?

How does storage work in OpenStack and Fuga Cloud?

Networking

Does Fuga Cloud support IPv6?

I can not ping / SSH / reach my instance remotely?

I can not delete my network?

Can I reserve my own IP range?

Does Security Groups behave as least restrictive or most restrictive?

Which ports are open/closed in the default security group?

Can I reassign a pubic IP address to another instance/server?

I can not delete my router?

Do you offer a CDN or CDN as a Service?

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